Frequently Asked Questions

We specialize in general insurance for SMEs and consumers, including Commercial Property, Transport & Logistics, Trades & Construction, Hospitality & Retail, Professional Services, Manufacturing & Industrial, Cyber Liability, Directors & Officers, Product Liability, and Environmental Liability insurance.

You can get a quote by clicking the 'Get Quote' button on our website, which will direct you to our Calendly booking page. Alternatively, you can call us at 0415 325 160 or email [email protected] with your requirements.

Processing times vary depending on the type of insurance and complexity of your needs. Simple policies can often be arranged within 24-48 hours, while more complex commercial policies may take several days. We'll keep you informed throughout the process.

Yes, you can cancel your policy. The cancellation terms and any refund eligibility depend on your specific policy terms and the insurer's conditions. Contact us to discuss cancellation and we'll guide you through the process.

The information required varies by insurance type, but generally includes business details, coverage requirements, previous insurance history, and specific risk factors related to your industry. We'll guide you through what's needed during the quotation process.

Contact us immediately when you need to make a claim. We'll assist you with the claims process, help you complete the necessary documentation, and liaise with the insurer on your behalf. Our team will support you throughout the entire claims journey.

Yes, as an independent insurance broker, we work with multiple reputable insurance carriers. This allows us to compare options and find the best coverage and rates for your specific needs.

Our fees vary depending on the type and complexity of insurance coverage. In many cases, we receive commission from the insurance carrier, so there may be no additional cost to you. We're transparent about all fees and will discuss them upfront before proceeding.

Yes, we can review your existing policies and potentially take over their management. We can assess whether your current coverage is adequate and competitive, and help you make informed decisions about your insurance portfolio.

We combine personalized service with industry expertise. As specialists in general insurance for SMEs and consumers, we understand the unique challenges facing Australian businesses. We're committed to finding the right coverage at competitive rates while providing exceptional ongoing support.